Wider view
Photo of the hose or standpipe area.
Use this guide to understand the symptom first, avoid making the problem messier, and prepare useful details only at the end if you still need help.
The aim is not to diagnose the plumbing fault from the sofa. It is to describe the visible pattern clearly and safely.
✓Back-up during appliance drain cycle is an important timing clue.
✓A shared sink waste connection should be photographed if accessible.
✓Water on the floor may need a wider photo showing the machine and pipe route.
Good photos show the fixture and access, not just a dark close-up of water.
Photo of the hose or standpipe area.
Photo under the sink if the appliance connects there.
Wider photo showing appliance position and water spread.
Now send your Wolverhampton area, room, fixture, symptom, urgency and safe photos. Keep the message short but specific.